Shipping & Return Policy

We can’t wait to see you flaunt your Raya Jewels and strive to deliver your order in excellent condition and in the fastest way possible! Please note that our jewellery is handcrafted in India with 22K gold plating and needs to be treated with care and love.

We understand that the love for fashion is global and are happy to ship orders worldwide. Shipping charges will be applicable and may vary depending on the location, but we are happy to offer free shipping for orders above USD 200 globally. Please note custom duties, when applicable, will be charged on arrival and will be payable by the client. For orders within India, GST will be applied at checkout.

Orders will be delivered within a minimum of 5 to 7 days in India and a maximum of 7 to 10 days internationally, from the time you receive the confirmation email. In rare cases, a slight delay might be caused by any government interventions or natural causes, etc.

We appreciate your business and understand that sometimes things don’t work out the way we want. We are happy to return, exchange or refund your order. In such cases, please return the jewellery in exactly the way in which they were received (unworn, with original packaging and the tag must not be tampered with) within 15 days of receiving the order. Shipping charges will not be refunded.

Orders can only be cancelled within 3 days. Post this time period no cancellation requests will be entertained. Custom made pieces cannot be canceled once the order has been placed.

For any queries regarding orders, returns, refunds, change in order, please email us on info@rayajewels.com